Shipping Policy

At PiyaraGhar, we want your wall décor and decorative clocks to arrive safely. Please review the information below before placing your order.

1. Delivery Locations

We deliver to serviceable locations within Pakistan. Delivery availability depends on your address and our courier partners’ coverage.

If your location is not available at checkout, please contact us before placing an order.

2. Order Processing

Orders are normally prepared and dispatched within 2 business days after order confirmation and any required payment verification.

Our business days are Monday to Saturday, excluding public holidays.

Processing time is separate from courier delivery time. Any product requiring a longer preparation period will have this information stated on its product page or communicated before dispatch.

3. Estimated Delivery Time

After dispatch, delivery normally takes:

• Major cities: 2-3 business days.

• Other serviceable locations: 3-4 business days.

These are estimates, not guaranteed arrival dates. Public holidays, severe weather, courier disruptions and remote-area access may affect delivery.

If you need an item for a particular occasion, please contact us before ordering to check the expected timeline.

4. Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

Charges may vary depending on the delivery location and the size, weight or contents of your order. Any free-shipping promotion will clearly state its eligibility requirements.

5. Dispatch and Tracking

Once your order has been dispatched, we will provide dispatch confirmation and tracking information where available, using the contact details supplied with your order.

Tracking updates may take some time to appear after the courier receives your parcel.

6. Delivery Details and Unsuccessful Deliveries

Please provide your complete delivery address, an accurate contact number and any useful delivery instructions.

If you need to change your address, contact us as soon as possible. Changes may not be possible once an order has been dispatched.

If delivery is unsuccessful or a parcel is returned to us, we will contact you to discuss the next steps. Any proposed redelivery charge will be explained before you agree to another shipment.

Where cash on delivery is offered at checkout, please ensure someone is available to receive the parcel and pay the amount shown on the order.

7. Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item or has an item missing, please contact us promptly with your order number and a description of the issue.

Where possible, include photographs of the product, packaging and shipping label, and retain the packaging while we review your case.

We will investigate and arrange an appropriate resolution, which may include replacement or refund, depending on the circumstances. An unboxing video is helpful if available, but is not required to report a problem.

8. Delayed or Lost Parcels

If your parcel has not arrived within the estimated delivery period, contact us so we can investigate with the courier.

If a shipment is confirmed lost, we will contact you to arrange a replacement or refund, as appropriate.

9. Contact Us

For shipping questions or assistance with your order:

Email: sales@piyaraghar.com
Phone/WhatsApp: +923170677239
Support hours: 11:00 am to 6:00 pm

Please include your order number when contacting us.